Refund policy

 

Refund, Return & Cancellation Policy

At PAWAQUA, we want you to feel confident shopping with us. Please review our policies below to understand how we handle shipping, returns, refunds, and cancellations.

Shipping & Processing Times

Please note that delivery typically takes 10–25 days from the date your order is placed, depending on your location and current order volume. Because we begin processing and shipping orders shortly after they're placed, orders cannot be canceled or refunded while in transit during this window. We recommend double-checking your order before completing checkout, and reaching out via our Contact Us page right away if you have any questions before your order ships.

Refund Policy

Refunds are not accepted for sale or discounted products. However, store credit may be considered depending on the situation.

If your item arrives defective, damaged, or misprinted, we will replace it free of charge.

As noted above, orders cannot be refunded while still in transit within the standard 10–25 day delivery window.

Return Policy

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

Item must be unused, unworn, and unopened
Item must be in its original packaging
All original tags must be attached (if applicable)
A proof of purchase is required

These requirements are in place for hygienic and quality-control reasons.

Return Shipping Costs: Customers are responsible for the cost of shipping the item back to us. We will provide the return address once your return request is approved.

How to Start a Return

To begin a return, please reach out to us via our Contact Us page.

Our support team may ask you to submit:

A photo of the item
A brief description of the issue

This helps us verify any defect, damage, incorrect item, or quality concern.

Damaged, Defective, or Incorrect Items

If the issue is our fault, we will:

Ship you a new replacement, or
Offer in-store credit

If your item arrives defective or misprinted, please contact us within 30 days for a free replacement.

Cancellation Policy

Once an order is placed, it cannot be canceled or edited after 4 hours. We begin processing orders immediately to ensure fast delivery, and due to our 10–25 day delivery window, orders cannot be canceled or refunded once they have entered processing or transit.

If the order has already begun processing or has shipped, we cannot cancel it.

If you still wish to return the item once it arrives, you may do so at your own expense following our return instructions above.

Questions or Need Assistance?

We're here to help. Please reach out to us through our Contact Us page and our support team will assist you as quickly as possible.