Privacy policy
Privacy Policy
Last updated: July 3, 2026
This website and online store, PAWAQUA.shop, is operated by PAWAQUA. Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to PAWAQUA.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit PAWAQUA.shop, make a purchase, create an account, subscribe to our emails, contact us, or interact with any part of our store.
By accessing or using PAWAQUA.shop, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies, relates to, or can reasonably be linked to an individual. Personal information does not include anonymized or de-identified information.
Depending on how you interact with PAWAQUA.shop, we may collect or process the following types of personal information:
Contact Information
Name
Shipping address
Billing address
Email address
Phone number
Order and Transaction Information
Products viewed
Products added to cart
Products purchased
Order history
Shipping information
Return, refund, or cancellation requests
Transaction information
Payment confirmation details
We do not directly store full payment card details. Payments are processed securely through Shopify and third-party payment providers.
Account Information
Username and password, if you create an account
Account preferences
Saved addresses
Order history
Communications
Information you submit through our Contact page
Customer support inquiries
Email replies
Reviews, feedback, or other messages you send to us
Device and Usage Information
IP address
Browser type
Device type
Device identifiers
Operating system
Network connection details
Pages visited
Time spent on the store
Click behavior
Referring websites or advertising sources
Marketing Information
Email subscription status
Marketing preferences
Discount code usage
Engagement with emails, ads, or promotions
Sources of Personal Information
We may obtain personal information from:
Directly from you when you use PAWAQUA.shop, place an order, create an account, subscribe to emails, or contact us
Automatically through cookies, pixels, analytics tools, and similar tracking technologies
Service providers such as Shopify, payment processors, shipping partners, analytics providers, advertising platforms, and customer support tools
Business partners or third parties who support store functionality, marketing, fulfillment, fraud prevention, or customer service
How We Use Personal Information
We may use personal information for the following purposes:
1. Operating and Improving the Store
Processing orders
Fulfilling purchases
Coordinating shipping and delivery
Providing tracking updates
Managing customer accounts
Handling returns, refunds, exchanges, or cancellations
Remembering preferences
Improving the shopping experience
Understanding product interest and customer behavior
2. Marketing and Advertising
Sending marketing emails if you subscribe
Sharing product updates, offers, and promotions
Personalizing marketing content
Displaying relevant ads based on your activity
Measuring the performance of advertising campaigns
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
3. Security and Fraud Prevention
Authenticating account access
Detecting and preventing fraudulent transactions
Protecting customer accounts
Maintaining safe and secure store operations
Preventing unauthorized or illegal activity
4. Customer Support
Responding to questions or requests
Providing order updates
Helping with shipping, delivery, return, or refund issues
Communicating about product or service concerns
5. Legal Compliance
Complying with applicable laws and regulations
Responding to lawful requests
Enforcing store policies
Protecting the rights, safety, and property of PAWAQUA, our customers, and others
How We Disclose Personal Information
We may disclose personal information with trusted third parties when needed to operate our store, provide services, fulfill orders, comply with legal obligations, or protect our business and customers.
This may include:
Shopify
Payment processors
Shipping carriers
Fulfillment partners
Email marketing platforms
Analytics providers
Advertising platforms
Customer support tools
Fraud prevention services
Cloud storage providers
Legal, tax, or compliance advisors when necessary
We may also disclose personal information:
With your consent
For legal reasons, including responding to laws, regulations, court orders, or lawful requests
In connection with a business transaction, such as a merger, acquisition, reorganization, asset transfer, or insolvency event
Relationship With Shopify
PAWAQUA.shop is powered by Shopify. Shopify provides ecommerce hosting, checkout, payment processing support, order management, and related store functionality.
Shopify may collect, store, and process personal information related to your interactions with PAWAQUA.shop and other stores on the Shopify platform according to Shopify’s own privacy practices.
Cookies and Tracking Technologies
PAWAQUA.shop may use cookies, pixels, and similar technologies to:
Remember your preferences
Keep items in your cart
Understand website traffic
Improve store performance
Measure advertising results
Show relevant ads
Analyze customer behavior
Some cookies are necessary for the store to function properly. You may be able to disable cookies through your browser settings, but some parts of PAWAQUA.shop may not work correctly if cookies are disabled.
Advertising and Analytics
We may use third-party analytics and advertising tools such as Google Analytics, Meta/Facebook Pixel, TikTok Pixel, or similar services.
These tools may help us understand how visitors use PAWAQUA.shop, measure advertising performance, and show relevant ads across other websites or platforms.
Third-Party Websites
PAWAQUA.shop may contain links to third-party websites, platforms, or services that are not operated by us.
We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before submitting any personal information.
Children’s Privacy
PAWAQUA.shop is not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their location.
If a parent or guardian believes that a minor has provided personal information to us, please contact us through our Contact page so we can take appropriate action.
Security and Retention
No method of data transmission or electronic storage is completely secure. However, we take reasonable steps to help protect personal information and work with trusted service providers to support secure store operations.
We retain personal information only for as long as necessary to:
Fulfill orders
Provide customer support
Maintain business records
Comply with legal obligations
Resolve disputes
Prevent fraud
Enforce store policies
When personal information is no longer needed, we may delete, anonymize, or securely store it according to applicable laws.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your data
Opt out of certain marketing communications
Opt out of certain targeted advertising or data sharing
Withdraw consent where applicable
You may exercise these rights by contacting us through our Contact page. We may need to verify your identity before processing certain privacy requests.
Email Marketing
If you subscribe to our email list, we may send you:
Product updates
Special offers
Discounts
Dog-walk tips
Outdoor pet care content
PAWAQUA news
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.
Complaints
If you have concerns about how your personal information is handled, please contact us through our Contact page.
Depending on where you live, you may also have the right to contact your local data protection authority.
International Transfers
Because PAWAQUA.shop operates online and works with third-party service providers, personal information may be transferred to, stored in, or processed in countries outside your own.
Where required by applicable law, appropriate safeguards may be used to help protect personal information during international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or store operations.
Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our Contact page.